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Inforte has delivered Siebel solutions to its clients since 1996, and has consistently won Gold Star distinction for superior customer satisfaction. Every one of Inforte's onshore CRM consultants is Siebel-certified. In addition, many of Inforte's consultants have training and certifications for specific modules, such as Siebel Analytics. Over the course of the last decade, Inforte has completed more than 140 successful implementations of the full range of Siebel solutions. Project ExperienceWhatever the project, Inforte can deliver an implementation effectively and efficiently. Our experience ranges from rapid, six-week proof-of-concept deliveries to full-scale, multi-phased global engagements. We also help our clients build on their existing technology investments by testing performance, user interfaces and data quality. From there, we can help devise solutions to both specific and general business challenges. Our extensive technological experience ensures that our clients receive a solution tailored exclusively to their needs. Functional Solution ExperienceMarketing:- Marketing Analytics and Reporting
- Campaign Management and Segmentation
- Marketing Resource Management
- Event Definition and Management
- Campaign/Event Response Management
- E-mail Response
- Online Event Registration (eEvents)
Sales:- Sales Force Automation
- Sales Contact Center
- Customer Order Management, Promotions and Pricing
- Sales Methodology Enablement (TAS, Miller Heiman, Enterprise Selling)
- Full Implementation of Opportunity-Quote-Order-Cash Processes
- Pipeline, Forecast and Revenue Management
- Field Sales
- Online Sales (eSales)
- Sales Analytics and Reporting
| Service:- Service Contact Center
- Field Service
- Service Request Management
- Internal Product Development Solutions (Change Request Management, Release Management)
- Contract Management
- Complaint Management
- Interactive Skill-Based Resource Matching
- Online Customer Service (eService)
- Service Analytics and Reporting
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Technical Solution Experience- Customer Master, Product Master and Data Quality
- Siebel integration methods (EIM, EAI, COM, External Business Components, Web Services)
- Integration using message-oriented middleware (Vitria, IBM MQ Series, webMethods, SeeBeyond)
- Integration with all major legacy platforms (SAP R3, SAP BW, Oracle Financials, JDE, BPCS, bespoke solutions)
- Integration with Microsoft Outlook and Lotus Notes
- Large-scale data migration from legacy systems with minimal downtime
- Implementations on all major platforms/operating systems including AIX, SunOS and Windows/NT Server
- Implementations on all major database management systems including Oracle, DB2 and SQL Server
Vertical Solution Experience- Siebel Consumer Goods
- Siebel Communications
- Siebel Pharma, including Account Management
- Siebel Automotive
- Siebel Financial Services
- Siebel Professional Services
- Siebel Professional (SMB solution)
To discuss your organization's unique challenges with one of our experts, contact us at
marketing@inforte.com.
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